Here is how it should be … two examples of Estonian customer-facing teams to create customer value

Today, I was lucky to witness two businesses to offer me the client value I was expecting them to deliver. I am in love with the Estonian entrepreneurship, and this post shows why in two examples. One example is actually a repetition of many outstanding guest experiences in hotel Telegraaf in old town Tallinn. The other …

Co-working space Lift99 knows clients come first

Now that is client-orientation! I just have to write a little blogpost on what I just found in the mail some minutes ago, waiting for my plane to Brussels to board. This is a great example that client-orientation does not have to be mission impossible. It is all about attitude. And culture leads attitude. Welcome …

Beyond GDPR – about the fundamental right to understand why

Artificial Intelligence (AI) is one of the buzzwords of 2019. AI reduces effort. AI increases effectiveness. AI will change the way we live together and conduct business. AI might even increase the H2H-respect between buyer and seller. Great! But be aware. There is also a downside to AI. One that needs to be thoroughly investigated, …

Not-so-Quarturn daily field reality of a telecom operator – through the eyes of a client

"Your home internet and phone installation should be running perfect now, sir". I hope he is right. I really hope so. After several weeks and months of issues with the home infrastructure of one of Belgium's leading telecom operators, the technician who is now leaving my house, promises that my wifi and internet connection will …